Privacy Policy
Protecting Your Health Information
Your Privacy Matters
At NurseNow, we are committed to protecting your personal and health information. This policy explains how we collect, use, disclose, and safeguard your data in accordance with the Data Protection Act, 2019 of Kenya and other applicable regulations.
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Introduction
NurseNow Kenya ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
We comply with the Data Protection Act, 2019 of Kenya and other applicable data protection laws. As a healthcare platform, we recognize the sensitive nature of health information and implement additional safeguards for its protection.
Health Information Protection: We treat all health information with the highest level of confidentiality and implement industry-standard security measures to protect it.
Information We Collect
Patient Information
- Personal identification details
- Contact information and address
- Medical history and conditions
- Treatment preferences
- Payment information
- Emergency contact details
Nurse Information
- Professional credentials and licenses
- Work experience and specialties
- Background check results
- Bank account details for payments
- Availability and work preferences
- Performance ratings and reviews
Minimal Collection Principle: We only collect information necessary to provide our services. You can choose not to provide certain information, but this may limit your ability to use some features of our platform.
How We Use Your Information
We use the collected information for the following purposes:
Service Provision
To facilitate nurse-patient matching and scheduling
Safety & Verification
To verify credentials and ensure platform safety
Payment Processing
To process payments and handle billing
Communication
To send service updates and notifications
Platform Improvement
To analyze usage and improve our services
Legal Compliance
To comply with legal obligations and regulations
Information Sharing & Disclosure
We do not sell your personal information. We may share information in the following limited circumstances:
| When We Share | What We Share | Purpose |
|---|---|---|
| Service Delivery | Limited contact & medical info | To facilitate nurse-patient connection |
| Legal Requirements | As required by law | To comply with court orders or legal processes |
| Emergency Situations | Emergency contact & medical info | To protect vital interests in emergencies |
| Business Transfers | User information | In connection with merger or acquisition |
Medical Confidentiality: We never share detailed medical information without explicit consent, except in emergency situations or as required by law.
Data Security
We implement robust security measures to protect your information:
Encryption
End-to-end encryption for all sensitive data transmissions
Access Control
Strict access controls and authentication protocols
Regular Audits
Regular security audits and vulnerability assessments
Security Standards: We comply with ISO 27001 standards for information security management and regularly update our security practices.
Your Data Protection Rights
Under the Data Protection Act, 2019, you have the following rights:
Right to Access
Request copies of your personal data
Right to Rectification
Request correction of inaccurate data
Right to Erasure
Request deletion of your personal data
Right to Restrict
Request restriction of data processing
Right to Portability
Request transfer of data to another organization
Right to Object
Object to processing of your personal data
How to Exercise Your Rights: To exercise any of these rights, please contact our Data Protection Officer at dpo@nursenowservices.com. We will respond to your request within 30 days.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
For pediatric care, accounts must be created and managed by a parent or legal guardian. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will also provide notice through email or platform notifications for significant changes.
Notification: We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
General Inquiries
Complaints: If you have concerns about how we handle your data, you may also file a complaint with the Office of the Data Protection Commissioner Kenya.
Your Privacy is Our Priority
We are committed to protecting your personal and health information with the highest standards of security and confidentiality.
This Privacy Policy complies with the Data Protection Act, 2019 of Kenya
Last reviewed and updated: May 14, 2026